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On behalf of the consumer, the
BBB has an excellent dispute resolution process. This not only
helps the consumer, but also the business.
Valley Pools and Spas
Burnsville, MN
- Business Reviews and BBB Online Directory
Check bbb.org to learn about a company's track record
in the marketplace before you do business with them. Search our online directory of BBB Accredited Businesses,
by industry/profession (e.g. plumbers, printers, dentists).
- Scam Alerts and Consumer Tips
Stay up-to-date with timely alerts and receive helpful
BBB consumer news and tips.
- Dispute Resolution
Should you have an issue with a business, use our
conciliation, mediation, and arbitration services to resolve your
complaint.
- Estimates
Save time and use our Request
a Quote to receive multiple project estimates from BBB
Accredited Businesses in one simple step!
The Better Business Bureau of Minnesota and North Dakota's
programs and services not only benefit area businesses and
consumers, but also make a positive impact on our greater
community!
2011 at a Glance for BBB of Minnesota
and North Dakota
| 1,908,451 |
Unique visitors to local website bbb.org |
| 1,620,437 |
Business Reviews accessed on bbb.org or via automated VRS phone system |
| 30,000 |
Consumer phone calls received |
| 27,000 |
Senior citizens educated with Fraud Fighters program to "Spot,
Stop, and Prevent Fraud!" |
| 24,132 |
Complaints filed/handled by the BBB with a 91% resolution
rate |
| 4,928 |
Local media and news clips about BBB Accredited Businesses,
news, investigations, scam alerts, and consumer warnings and
tips. One of the top ten in the country for BBB
media/public relations placements! |
| 630 |
Advertising Review challenges presented to
businesses. More than any other BBB! |
| 214 |
Students applied for the BBB's Student of Integrity Scholarships |
| 206 |
Companies nominated by the public for the annual Integrity Awards |
| 100 |
Presentations to various consumer and business groups |
| 72 |
Arbitrations and mediations conducted by the BBB's Community Mediation Center |
| 20.5 |
Average number of days to resolve a complaint |
| 10 |
Pre-complaint cases resolved, resulting in more than $55,305 in
marketplace savings (Pre-complaint cases occur when an Accredited
Business works with the BBB to reach out to their consumer prior to
them filing a formal complaint.) |
| 2 |
Industry self-regulation committees convened to develop
industry standards for advertising and selling practices:
professional organizers, chiropractors, furniture retail, and
carpet cleaners |
In 2010, our BBB won the Marshall A. Mott Award
for overall excellence in communications.
In June 2011 and 2012, our BBB was honored as one of the "Top 100
Best Places to Work" by the Star Tribune.
Social Media Sharing.
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